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      How to ask Reference Videos from Customer

      Step-by-Step Guide to Requesting a Reference Video from a Customer

      Learn how to request a reference video from your customers, including step-by-step instructions on composing emails, adding video instructions, and sending requests.

      You will learn!

      • How to request a reference video from your customer.

      • How to customize your email and video instructions.

      • Tips for ensuring high-quality customer video submissions.

       

      Accessing the Reference Video Section

      To begin, navigate to the "References" section in your dashboard.

      • Step 1: Open the menu in the top-left corner of your dashboard.

      • Step 2: Select "References" from the dropdown list.

      Here, you will find all the reference videos you’ve received and those you've requested.

       

      Sending a Reference Video Request

      Once in the References section, you can easily send a video request to your customer by following these steps:

      Step 1: Fill in Recipient Details

      • Enter the recipient's email address, first name, and last name in the corresponding fields at the top.

      Step 2: Compose Your Email

      • Write the subject and message for your reference video request. You can either write a custom message or use one of the pre-made templates to save time.

      Step 3: Provide Video Instructions

      • Add specific instructions to guide your customer in creating the reference video. This is optional but can improve the quality of the videos you receive.

      Example Instructions:

      “Thank you for helping us!
      You are free to choose the content for your video, but please consider the following questions:

      • Why did you decide to work with us?

      • How has our cooperation gone, and what results have we achieved together?

      For the best results:

      • Open this page on your mobile phone.

      • Click the button below to start recording your reference video.

      • Prefer a horizontal (landscape) view.

      • Be yourself—the narrative can be authentic.

      • Keep the video short, around 1 to 3 minutes.”

       

       

      Sending Your Request and Tracking Responses

      Step 4: Send Your Request

      Once everything is set, click “Send a Request” in the bottom-right corner to send your reference video request to your customer.